TIME |
AGENDA |
08:30 – 09:00 |
Registration |
09:00 – 09:15 |
Opening Address by Conference Chairman |
09:15 - 10:00 |
The Assistant Evolution - Transitioning from Business Support to Business Partner
- Management of Function and Objectives
- Work Planning and Organization
- Problem Solving and Decision Making
- Learning to embrace the opportunity to move from a purely supporting role to the role of an advisor
- Strategic forward thinking and ambition
- Understanding business needs and expectations will allow you to position yourself as an effective and respected business partner
Speaker: Tammy Tantschev, Executive Assistant to Managing Director, Red Bull (Both Sydney and Melbourne Sessions)
|
10:00 - 10:45
10:00 - 10:30
|
Sydney Session Only:
Are You Ready to be a Leader?
- What is the difference between leadership & management?
- How can you demonstrate leadership as an Executive Assistant?
- Discover what you can put in place at work immediately
- Find out how you can help others to identify their leadership strengths
Speaker:Malcolm Dawes, Managing Director, dtaWORLDWIDE
Melbourne Session Only:
Time Management Tips - Ideas for Time Management Skills Training
- Question routines, habits and assumptions - your own and others
- Be creative to find different ways of doing things
- Small changes can produce very big results
- Assess what efforts and activities are most productive, and which are not
- The use of modern technology such as smartphones and other online distractions can be major time stealers
- Manage your environment as a whole
- When you're faced with a pile of things to do, go through them quickly and make a list of what needs doing and when
Speaker: Meghan Beattie, Executive Assistant, Jones Lang LaSalle partnering with ANZ Group Property
|
10:45 - 11:00 (Sydney)
10:30 - 10:45 (Melbourne) |
Morning Refreshments Break |
11:00 - 11:45 (Sydney)
10:45 - 11:30 (Melbourne)
|
How to Practice Proper Workplace and Office Etiquette
- First impressions are important! You are the ambassador(s) of the business
- Telephone Etiquette and Manners
- Dealing professionally with discourteous, demanding or dissatisfied clients
- Respect the privacy of those around you
- Don't read memos or faxes on other people’s desks and don't make comments about overheard phone calls
- Be respectful to all, no matter what their titles are
Speaker: Aloisie Krasny, Executive Assistant to Chief Financial Officer, Sydney Water Corporation (Both Sydney and Melbourne Sessions)
|
11:45 - 12:15
11:30 - 12:15 |
Sydney Session Only:
The Importance of Networking & Building Your Little Black Book of Contacts
- Networking - love it or hate it, why it's essential
- How many contacts should you have
Speaker: Tessa Curtain, Executive Assistant to Andrew Hagger, Group Executive, NAB Wealth
Melbourne Session Only:
How to Handle Conflict and Difficult People
- 9 Competencies for Dealing with Difficult People
- Rank your boss' priorities
- Educate yourself and prioritize
- Different types of management styles
- Things to share with your boss
- Communication
- What bosses should know to work effectively
- The law of expectations
- Provocateur Role-Plays and Real Life Rehearsals
Speaker: Mark McPherson, Professional Trainer & Coach, Best Practice Behaviour
|
12:15 - 12:45 |
Improving your Performance with Emotional Intelligence
- Identify how your own emotions affect your work performance
- Understand the key emotional intelligence skills and competencies required to develop high performance and maximize business performance
- Have more self awareness, specifically in relation to your own strengths and emotional intelligence 'blind spots' and understand your own emotions and thinking patterns in detail
- Be in a position to construct a personal development plan that will enhance your emotional intelligence capabilities and thereby improve your career and personal success
- Bringing out the best with personalized scripts and principles
Speaker: Chandra Clements, Managing Director, One Legacy (Both Sydney and Melbourne Sessions)
|
12:45 - 13:45 |
Networking Luncheon |
13:45 - 14:30 |
Panel Discussion: Overcoming Challenges as an Executive Assistant
- Challenges – Top 3 Challenges faced by majority of Executive Assistants
- How to set expectations with your Executive and why it is crucial to your role
- How to build a positive relationship with your Executive based on trust and effective communication
- Why always saying yes is bad for your productivity. Learn how to say no strategically
- Establishing your brand as a young professional
- Transitioning from a traditional assistant to an influencer/advisory role
Moderator: Louise Brown, Executive Personal Assistant to the Director and CEO, Accuteque (Both Sydney and Melbourne Sessions)
Panelists: Emma Witte, Executive Assistant to the Chief Executive, Victorian Employers’ Chamber of Commerce and Industry and Svetlana Gates, Senior Executive Assistant to Executive Director of Information Services, Australian Red Cross Blood Service (Both Sydney and Melbourne Sessions)
|
14:30 - 15:15 |
Managing Meetings and Events with Confidence
- Before the meeting: prepare and plan
- During the meeting/event
- After the meeting: Evaluate
- Recurring meetings
- General meetings
- Periodic meetings
- Important meetings
Speaker: Tanya Smith, Personal Assistant, Telstra (Sydney Session Only) & Amy Chapman, Personal Assistant to Craig Smith & Leisa Fielding, Telstra (Melbourne Session Only)
|
15:15 - 15:30 |
Afternoon Refreshments Break |
15:30 - 16:15 |
Sydney Session Only: From the Ground Up - Building an EA/PA Network Internally(its value to the EAs/PAs and value in enabling business potential)
- Identifying the need for a network in your organization
- Putting your hand up to make a change
- Getting support from your CEO
- Getting buy-in from the stakeholders
- Building the internal network
- Making the network happen
- Winning - the outcomes from having an internal network
Speaker: Tania Rizoski, PA to CFO/Company Secretary, Arup
Melbourne Session Only:
Workplace Bullying and Harassment
- EAs play a key role in an organization in many ways
- They play leader, confidante, healer, organizer, helper etc and due to their position (and depending on how they use their positional authority) can play an active role in shaping the culture (the feel) of an organization
- How they can ensure that it is one of achievement and support
- How they can help establish a code of conduct to ensure bullying and harassment are not tolerated
- How they need to know the difference between bullying and performance management
- The psychological profile of an organizational bully?
- Strategies to eradicate bullying personally and organizationally
Speaker: Caryn Walsh, Director, Pure Magic International Training Solutions (Pty) Ltd
|
16:15 - 17:00 |
Sydney Session Only: How to Present with Confidence and Conviction - Walk Tall, Speak Out
When you project confidence not only do you start to feel confident on the inside but you also have greater chance of speaking out and connecting with others.
In this session we explore specific ways to convey confidence to portray a credible and authentic manner.
- Adopting a powerful pose to make you feel confident
- Using your voice to radiate confidence
- Dressing the part to feel confident
- The power of good preparation to boost your confidence
Speaker: Maureen Bell, Owner, Speak with Presence
Melbourne Session Only:
Are You Ready to be a Leader?
- What is the difference between leadership & management?
- How can you demonstrate leadership as an Executive Assistant?
- Discover what you can put in place at work immediately
- Find out how you can help others to identify their leadership strengths
Speaker: Malcolm Dawes, Managing Director, dtaWORLDWIDE
|
17:00 |
Closing Remarks by Conference Chairman and end of Day 1 of National Executive Secretary & PA Conference |