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Executive Education
Clariden Leadership Institute
Analyzing Root Cause of Incident Trends and Implementing Effective Corrective and Preventive Actions (Melbourne)
Mike Allen
Accredited as a Master Root Cause Specialist Trainer (MRCST) by BP

This program has been independently accredited and certified by CPD
Mike Allen, Accredited as a Master Root Cause Specialist Trainer (MRCST) by BP
  • Global experience in incident investigation and training spanning over 30 years with BP, Caltex, Mobil, Shell, Hyundai, Siemens, Yarra Trams, London Metropolitan Police and the CIA
  • Accredited as a Master Root Cause Specialist Trainer (MRCST) by BP, lead and consulted in over 200 investigations with senior executives and CEOs
  • Former Engineering and HSSE Manager at BP Australia, completed multiple technical projects in excess of $20M
  • Certified SAI Global Lead Auditor, Incident Cause Analysis Method (ICAM) Lead Auditor and nationally accredited for BSBWHS505 - Investigate WHS Incidents and TLIF5017A - Investigate Rail Safety Incidents

 

Mike Allen's experience in Health, Safety, Security and the Environment (HSSE) spans over 30 years with some of the largest Australian and international companies in mining, refining, shipping, land transport, manufacturing and heavy engineering. Some of the notable companies that have benefited from his expertise include:

  • Boral Industries – Australia
  • Bostik – Australia
  • BP – Australia, Papua New Guinea, Fiji, New Zealand, UK, Indonesia
  • Hyundai Heavy Industries – South Korea
  • Kaltim Prima Coal – Indonesia
  • London Metropolitan Police – UK
  • MMC Limited – Papua New Guinea
  • Siemens Electrical – Germany
  • Thales – Australia 
  • V’Line – Australia
  • Vale – Indonesia
  • Vopak – Australia
  • Yarra Trams – Australia

 

Mike is been accredited the Master Root Cause Specialist Trainer (MRCST) by BP and consulted over 200 investigators, senior executives and CEOs. He is a certified SAI Global Lead Auditor, Incident Cause Analysis Method (ICAM) Lead Auditor and nationally accredited for BSBWHS505 - Investigate WHS Incidents and TLIF5017A - Investigate Rail Safety Incidents.

 

Mike has conducted investigations into major incidents for a range of national and multi-national organizations throughout the world. He also has a robust understanding of Legal Professional Privilege expectations when conducting investigations. 

 

Specializing in Behavior Based Safety (BBS), Mike has keen interest in human behaviors, Human Error Analysis (HEA) as well as the more basic Antecedents, Behaviors & Consequences (ABC) model. He is also familiar with many of the proprietary and theoretical methods used in incident investigation including Functional Resonance Analysis Method (FRAM) and Efficiency-Thoroughness Trade-Off (ETTO).

This course has been independently certified as conforming to universally accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD

Program Summary

 

Across the globe, there are some 270 million occupational accidents and 160 million work-related diseases each year according to WHO sources, heavily impacting the companies' productivity and bottom line. OSHA estimated that employers pay almost $1 billion per week for direct employees' compensation costs alone while the indirect costs incurred are 3 to 10 times the direct costs. 

 

Led by Master Root Cause Specialist Trainer, Mike Allen, this practical 2-day program aims to analyze root causes of incident trends and recommend effective corrective and preventive measures, in order to prevent future reoccurrences. You will be equipped with all the requisite tools and skills to perform a thorough incident root cause analysis, including learning the legal aspects of an investigation and sound interviewing techniques to systematically gather evidence. Drawing lessons from past incident trends, you will reveal the critical gaps in your existing safety management processes and subsequently, implement necessary process change to develop more robust and sustainable systems. To address the human factor of workplace incidents, you will also have the chance to analyze your organization's safety culture and learn strategies to create greater safety resilience and vigilance.

 

Finally, you will learn how to obtain management buy-ins for engraining safety into your organizations' culture to allow successful implementation of corrective and preventive actions that correspond to underlying incidents' root causes and mitigate future incident trends and their impacts.



Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.

Introduction

 

Incidents can be caused by unsafe conditions or unsafe acts. More than often, even in the most seemingly straightforward incidents, seldom, if ever, is there only a single cause. Therefore, it is imperative for investigators and safety specialists to examine the underlying factors in a chain of events that ends in an incident and prescribe corrective actions and prevent "carelessness" in future.

 

Led by Master Root Cause Specialist Trainer, Mike Allen, this 2-day program will equip you with all the requisite tools and skills to perform a thorough incident root cause analysis, including learning the legal aspects of an investigation and sound interviewing techniques to systematically gather evidence. Familiar with all types of safety programs, including “proprietary” programs (i.e. ICAM, TapRoot, Tripod etc.), Mike will be able to address all and any questions on the vital aspects of incident investigation, specific to your existing system

 

As the Senior Leaders in the investigation process, you will discover how to advance the principles of your incident investigation, and integrate them into your organizational culture to communicate the message of organizational tolerance to incidents in the workplace. This program will allow those who are uniquely positioned to lead the organizations to ensure the incident investigation process is hard-wired into the organization and that safety culture and organizational goals are synchronized

 

Combining real-world practical case study examples, hypothetical scenarios and group exercises, this highly interactive and intensive program will provide you with the latest practices, tools and techniques. During hands-on exercises and discussions, you are encourage to bring your own casework questions to optimize your learning experience.

What You Can Expect

 

  • Address and overcome the challenges of safety leadership and culture in your organization
  • Conduct effective incident root cause and causal factor analysis 
  • Review and benchmark your incident investigation and response in light of recent developments across industries
  • Understand the legal requirements in conducting investigations
  • Learn the techniques and tools for the systematic gathering of evidence including interviewing techniques
  • Reconstructing the accident event sequence and causal factors
  • Formulate corrective actions and recommendations to prevent future incidents
  • Analyze your risk resilience and the effectiveness of your safety systems
  • Implement necessary process change to develop stronger and more robust safety management systems

Who Will Benefit Most

 

Directors / Heads / GMs / Senior Managers / Superintendents / Managers / Advisors / Supervisors / Inspectors / Investigators of:

 

  • Safety / Safety, Health & Environment (HSE) 
  • Occupation Health & Safety (OHS) / Work Health and Safety (WHS)
  • Incident & Accident Investigation
  • Risk & Compliance 
  • Site Management & Operations 
  • Disaster Recovery
  • Exploration / Drilling / Asset Integrity / Facilities / Transport
  • Maintenance, Repair & Operations (MRO)
  • Business Resilience / Business Continuity

 

 

From across industries like

  • Manufacturing 
  • Oil & Gas
  • Energy / Power Plants 
  • Mining / Quarry / Minerals
  • Metals (Steel, Aluminum) 
  • Water & Wastewater Treatment
  • Construction 
  • Infrastructure & Utilities (Road, Power, Water)
  • Transport / Storage / Logistics
  • Ports / Terminals
  • Aviation & Aerospace 
  • Agriculture / Forestry / Fishing 
  • Government

Program Outline

 

Day 1:

Open Discussion about Incident Trends, Safety Culture and Leadership 

  • Generative organizations – are they the ultimate in organizational safety performance? 
  • Where is your organization right now? 
  • Video and interactive discussion - Generative Organizations
  • Investigation processes – variations on a theme
  • Incident severity – what you must investigate and possibly what not
  • What makes a good investigator – are they born or can you make one?
  • Team selection – independent, internal or external?

 

Accountability and Ownership: Cultivating a "Just Culture" in Any Organization

  • The culture of casual compliance – what does this mean to an organization?
  • The elements of a safety culture
  • Creating a balance between safety and productivity – can we maintain productivity while not compromising on safety?
  • The blame game 
  • Addressing the imbalance between human factors and process safety
  • Hands-on team exercise - Just Culture 

 

An In-Depth Look at the Incident Investigation Process

  • Reviewing the pros and cons of different investigation processes - ICAM / Taproot / Fault Tree / Ishikawa / Root Cause Analysis / CLC
  • Evidence gathering - bias and consensus in an investigation
  • Video and interactive discussion - reviewing video of real-world investigations
  • The 4 P’s / PEEPO etc.
  • Essential interviewing skills and techniques
  • Interview or interrogation? How to get it right 
  • Expanding the interview for details
  • Evaluating the witness’s state
  • Body language
  • Overcoming the pitfalls encountered in the process
  • Practical exercise - participants get to practice learned interviewing skills
  • Critical factors and contributory factors

 

Evidence Review and Analysis 

  • Hands-on team exercise - in teams, participants will conduct a review and analysis of the evidence provided for the in-class scenario, then complete an investigation developed earlier to produce the following:
  • Timeline
  • Critical factors and contributory factors
  • Team presentations 
  • Review of outcomes from exercise and feedback from course leader

 

 

Day 2:

Incident Causal Factors, Intermediate Causes and Root Causes

  • Human factors
  • The Comprehensive List of Causes (CLC)
  • The Five Why’s
  • CLC detailed definitions

 

Recommendations / Corrective Actions to Prevent Reoccurrence

  • Management responsibilities
  • The hierarchy of controls
  • Failed defenses
  • Lessons learned
  • Sharing the learnings 
  • Organizational memory
  • Legal professional privilege
  • Hands-on team exercise - in teams, participants will complete a new investigation based on evidence provided in the class and are required to come up with the following: Timeline
    • Critical factors and contributory factors
    • Analysis
    • Immediate causes
    • Root causes
    • Systemic causes
    • Recommendations
  • Team presentations

 

Developing Safety Risk Resilience

  • Matrices
  • Risk tolerance and avoidance
  • Gaps in the risk process
  • Developing sustainable risk resilience

 

Safety Risk Management Process Change: How to Ensure Sustainable Change

  • Short term
  • Medium term
  • Long term 
  • Does the safety management process need to be changed in entirety?
  • How to affect behavior change?
  • How to disseminate lessons learnt from an incident across business units, different sites and plants

 

Sharing Lessons Learnt from Incident Investigations

  • What do we learn from incidents and the ensuing investigation
  • Writing effective corrective actions that will get done - internally and externally
  • Legal Professional Privilege
  • Corrective actions – getting buy-in from management

CFOs Leadership :
Experience Clariden
Discover how our leadership program has shaped the perspectives of CFOs across Asia
 
Venue: InterContinental Melbourne The Rialto
Date: 18 - 19 September 2017
Faculty: Mike Allen
Early Bird 1: AU$2,295 by 17 July 2017
Early Bird 2: AU$2,495 by 14 August 2017
Regular Fee: AU$2,595
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Contact: pravind@claridenglobal.org
 
 
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