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Executive Education
Clariden Leadership Institute
Leading Successful Public Sector Change Initiatives and Transformation (Canberra)
Beverley Honig
Honeylight Enterprises Pty Ltd
Beverley Honig, Honeylight Enterprises Pty Ltd
  • Prestigious Award-Winner of 100 Women of Influence Awards for 2015 by The Australian Financial Review and Westpac, and inducted to 2016 Businesswoman Hall of Fame
  • Advised and led many successful transformations for  government business enterprises, including Melbourne Market Authority, Centre for Adult Education and OET
  • Distinguished Lecturer at University of Melbourne and Queensland University of Technology Business School and seasoned strategies cum corporate trainer who delivered 200,000 training courses worldwide 

Beverley Honig is a prestigious award-winner of 100 Women of Influence Awards for 2015 by The Australian Financial Review and Westpac, listed in Who’s Who of Business in Australia and inducted into 2016 Businesswoman Hall of Fame. 

 

Beverley has led many successful transformations for government business enterprises, including Melbourne Market Authority, Centre for Adult Education and OET, resulting in more efficient and effective services for the public members. She is currently CEO of an award-winning business consultancy, which has repeatedly received the prestigious International Trade Awards, bestowed by the Prime Minister of Israel, in recognition of its outstanding contribution in the forging of international trade links. Her specialty advisory fields include leadership, change management, employee and community engagement programs, strategic frameworks, project management and negotiation.

 

As a seasoned strategist and corporate trainer, Beverley has designed and delivered more than 200,000 training courses globally, across Europe, the UK, Asia and the US. She focuses on topics such as Change Management and Effective Commercial Contract Management. She is also a distinguished lecturer and convener of management subjects at the University of Melbourne and Queensland University of Technology's bespoke business school for the Australian Department of Defence in Canberra. 

 

Beverley is an internationally qualified lawyer with over 20 years’ experience in Australia, the United Kingdom and Middle East. She is a judge for the Essential Services Commission Appeals and the chairman of Greenville Developments and Director of Australia Chamber of Commerce for 20 years. 

Program Summary

This intensive 2-day program is designed to equip public sector professionals with practical strategies to effect organizational change and engage with stakeholders. You will learn latest change management models and best practices used around the world, which will help simplify the complexity of change management processes in the public sector. Led by Beverley Honig, an award-winning advisor and strategist, you will learn an effective approach of monitoring and controlling the implementation of change initiatives that leads to tangible and sustainable performance improvements. 

 

Through case studies, you will also apply communication strategies that effectively convey change and gain buy-in from various levels of your organization. You will also learn to analyze and identify your stakeholders' needs and prioritize engagement strategies for different stakeholders accordingly so as to improve service delivery and achieve your organization's mission. At the end of the program, you will be able to carry out change management and stakeholder engagement programs in your organization to provide greater public services. 



Programs, dates and locations are subject to change. In accordance with Clariden Global policy, we do not discriminate against any person on the basis of race, color, sex, religion, age, national or disability in admission to our programs.

Introduction

Public sector organizations globally are faced with unprecedented challenges such as budgetary pressures, a growing demand for financial accountability and changing public expectations of public services provided. Coupled with rapidly aging society, technological disruptions and environmental challenges, the public sector needs to undergo transformation to increase process efficiency, reduce costs, improve transparency and encourage greater accountability.

 

In addition, governments and public sector bodies cannot simply just improve their service efficiency and accountability through internal processes, they need to extend and take into consideration their interactions with the citizens and other key stakeholders. Therefore, there is a great demand for leaders in the public sector to learn about effective change management and stakeholder engagement. 

 

This intensive 2-day program is designed to equip public sector professionals with practical strategies to effect organizational change and engage with stakeholders. You will learn leading change management models used around the world, which will help simplify the complexity of change management processes in the public sector. Guided by Beverley Honig, an award-winning advisor and strategist, you will learn an effective approach of monitoring and controlling the implementation of change initiatives that leads to tangible and sustainable performance improvements. 

 

Through case studies, you will also apply communication strategies that effectively convey change and gain buy-in from various levels of your organization. You will also learn to analyze and identify your stakeholders' needs and prioritize engagement strategies for different stakeholders accordingly so as to improve service delivery and achieve your organization's mission. At the end of the program, you will be able to carry out change management and stakeholder engagement programs in your organization to provide greater public services. 

What You Can Expect

  • Learn readily applicable leading change management models 
  • Adopt transformation framework and approach to systematically monitor the progress of change implementation
  • Understand strategies to communicate change to various levels of organization and gain buy-in
  • Step-by-step guide to prepare your organization for change by analyzing current performance and overcoming resistance to change
  • Identify, map and prioritize stakeholders in the public sector
  • Develop strategies to engage different stakeholders effectively, based on their nature and their needs
  • Conflict resolution and negotiation skills to manage stakeholder relationships

Who Will Benefit Most

This program is designed for but not limited to civil servants, policy advisors, councilors in government, government-owned agencies and not-for-profit organizations who are involved in:

  • Business Transformation
  • Change Management
  • Process Improvement
  • Governance
  • Strategy
  • Service Delivery
  • Policy and Planning
  • Corporate Development and Training
  • Stakeholder & Community Engagement

Program Outline

Day 1

Session 1:

  • The imperative to change
  • Culture change in the Public Sector: stewardship and effectiveness
  • Structural change in the public sector: Rethinking ‘business as usual’
  • What Constitutes an Effective Change and Transformation?
  • Managing Change in the Public Sector
    o Differentiating between Change, Transformation, Reform, Disruption, Innovation
    o Change Management in the Private v Public Sector
    o Change at Federal/ State/ Local government levels
    o Challenges and governance
    o Successes and failures in government change initiatives

Session 2:

  • The Public Sector Innovation Toolkit
  • Transformation Framework: Future Mapping, buy-in, design, deliver benefits
  • 5 Leading Change Models (Pros/Cons)
    o Kotter's model
    o ADKAR
    o Quinn's  Deep Change Model
    o McKinsey 7S Framework
    o SIPOC Diagram (Suppliers, inputs, processes, outputs, customers)
    oHonig’ Compass of Change Model for the Public Sector
  • Just because one model works for them doesn’t mean it will work for you
  • Your focus is the outcome not the tactic
  • You have to know your objectives before you can choose your instrument

Session 3:

  • Preparing for Change
    o Diagnosis of Key Performance Variables and Weaknesses
    o Gathering Information 
    o Benchmarking Performance
    o Mapping Change Process and context based on Your Organization's Structure, Culture and Process
    o Identifying Points of Entry and Barriers to Change Initiatives
    o Overcoming Resistance to Change

Session 4:

  • Implementing Change
    o Creating a Vision
    o Identifying Key Stakeholders and Powerful Allies to Generate Support
    o Change Leadership
    o Building the Right Team for Change 
    o Developing a Change Culture
    o Communication Strategies to Effect Change 
    o Monitoring Change with Metrics and Dashboard
    o Anticipating and Managing Risks

Day 2

Session 5:

  • Stakeholder Engagement in the Public Sector
    o Benefits of Stakeholder Engagement for the Public Sector
    o Identifying Key Stakeholders for Public Sector
    oStakeholder Mapping
    oEngagement Channels
    oIdentifying Your Stakeholders' Needs and Developing an Engagement Strategy

Session 6:

  • Creating a Communication Plan for Your Stakeholders
    o Communication Styles and Information Needs
    o Creating Consistent Messages
    oConverting Engagement Plan to Communication & Engagement Process 
    oManaging Risks
    oCase study

Session 7:

  • Building a Long-term Relationship with Your Stakeholders
    o Influencing Skills
    o Negotiation and Conflict Resolution Skills
    o Dealing with Difficult Stakeholders 
    o Delivering Bad News & Crisis Management

Session 8:

  • Empowering Your Team to Deliver Greater Stakeholder Engagement
  • Action planning to develop an Engagement Culture
    o Stakeholder Engagement Evaluation 
    o Embracing Technology to Improve Engagement
  • Life Cycle Questionnaire - How change ready is your organization?

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Venue: Hyatt Hotel Canberra
Date: 17 - 18 February 2020
Faculty: Beverley Honig
Early Bird 1: AU$2,695 (by 5 December 2019)
Early Bird 2: AU$2,895 (by 16 January 2020)
Regular Fee: AU$2,995
Group Discount: 2nd participant get 10%, or register 3 participants and 4th participant get a complimentary seat
(1 discount scheme applies)
Contact: [email protected]
 
 
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