Hear from Customer Experience Thought Leaders Including:
Christian Lafrance, Audience Experience Strategy Lead - Radio Multiplatform, Australian Broadcasting Corporation
Lisa Macqueen, Business Transformation Expert, Automation Queen
David Francis, Head of Interactive, Blue Star Group
Tina Patterson, Head of Transformation - Business Processes, Bupa Australia & New Zealand
Kate Symons, Head of Customer Centric Innovation & Business Design, Bupa Australia
Lee Ussher, Social Media Brand Strategist, Buzz Web Media
Andrew Lamrock, Director Enterprise Intelligence, Call Journey
Ankica Elder, Online Communications Officer, Campbelltown City Council, South Australia
Chris Luxford, Co-Founder, Experience Innovators & Senior Partner, The ASPIRE! Group
Jennifer Reddington, Head of Customer Experience Research & Data, Fifth Quadrant
David Heacock, Director, Cybertrack Consulting
Brendon Noney, Partner, HWL Ebsworth Lawyers
Harriet Wakelam, Head of Customer Experience, Medibank
Amrita Bhattacharyya, Manager Customer Strategy, Metro
Alexandra Almond, Senior Consultant, Customer Experience Design, National Australia Bank
Nigel Prior, Customer Experience Practice Manager, IT Business Solutions, NEC
Karen Platt, Director, Customer Experience & Insight, Optus Business
Peter Strohkorb, CEO, Peter Strohkorb Consulting International
Brendon Noney, Partner, HWL Ebsworth Lawyers
Kara Chain, Brand Manager, Pfizer - Centrum Australia
Jeff Carruthers, Managing Director, Resonate Solutions
Joe Hindmarsh, Northern Lead: Data & Insight Solutions, Salmat
Evan Stubbs, Chief Analytics Officer, SAS Australia
Andy Fell, General Manager, Retail Banking Australia, St. George Retail Banking
Gerard Smith, Senior Manager - eBusiness and Contact Centre, Teachers Mutual Bank
Dori Miller, Business Design Manager, Design Practice, Telstra
David Fairfull, Managing Partner, We Are Social